Multi-Account Quick Pay (MAQP) will now allow your customers to pay on multiple accounts with one transaction. For Utilities that pass on the fees to their customers, this will entice those larger investors / Property Management companies to now use the Online Payment System to pay those bills.
It is just as easy to use as Quick Pay has always been, with a few enhancements:
- Many Gateways have a per transaction limit. These limits are now applied within Quick Pay. This means that your customers will be able to pay across multiple accounts only up to the limit your gateway allows. We will need to know what your limit is before we can turn on MAQP. We also allow you to set the max number of accounts you allow a customer to pay on.
Here's how to use MAQP:
1. Enter the account number and the amount to pay and then add the account for verification:
2. The customer will still receive the verification screen and have the ability to change the account number in case they 'fat-fingered' it.
3. The customer can then either add another account or finish with the one account:
Additional accounts will show up so the customer can tally the number of accounts and total amount that will be due:
4. The rest of the process is the same, just making a payment, but the detail of accounts will be available on the confirmation page and on the receipt:
How will this show up on my reports?
The transaction will still post to your CIS as individual account payments. Through our testing, we have found that some gateways show a friendlier version of the multi-account results than others. Your gateway reports may have the total broken out by account or it will show a TWB-xxxxx number in place of the account number. This is done at the gateway level and something we are unable to change. However, the Transaction Diagnostics report will have the total broken out by account. Just remember that what appear as individual payments in your CIS are going to be a single payment at the gateway level.
Here is an example of the Transaction Diagnostics report:
You can always sort by Quick Pay filter to quickly get to the details.
What do I need to do to add this?
Please send us an email to email@example.com and let us know to turn on Multi-account Quick Pay. Remember, we will need to know if there is a per transaction maximum amount from your payment gateway and what the max number of accounts you want to allow your customers to pay on.
Can you tie subaccounts to one master account login?
No. At this point, due to the numerous CIS integrations there is no easy way to make this round peg fit into a square hole. Not all billing systems have parent/child relationships that can be tied to one login. We too are interested in allowing this so we'll keep our eye on the prize.