NBS Account Number format - Payment system requirements

For those customers integrating with the Nicholson Business Systems (NBS) software (“Business Modules”), the account number format will need to be adjusted on the printed bills in order to decrease customer confusion when using the online and phone payment systems.  NBS account numbers contain two fields:  account number and the suffix (up to 2 digits).  When the bills are printed, account number “010000 0” is often printed as “010000 00”.  However, when using the online and phone payment system, the leading zero on the suffix is not recognized and a dash is required to segment the suffix from the account number, therefore leading to confusion for your customers.  When a utility is setup for the Transaction Warehouse Online and Phone Payment System, the bill printing must be updated ahead of going live the payment system to reflect a clearer presentation of the account number in order to be recognized.  Whether the printing is done in-house or outsourced, the new format must reflect the account number and the suffix without the leading zero, along with the dash.  For example:

Account in NBS	Often printed as	Required print format
010010 0	010010 00	010010-0
201001 7	201001 07	201001-7
210001 10	210001 10	210001-10