A SSL Certificate is what encrypts and secures any sensitive information sent over the internet. This includes such things as online banking, shopping, and logging into most websites. iWEB MS of course uses its own SSL certificate to secure your customers transactions, from logging in to paying bills, everything gets encrypted.
If a customer calls and says they are receiving a certificate not valid error, certififcate not recognized, or any other type of error related to that, this generally is going to be on the customers end. We are usually very confident in saying this because all of our iwebms sites share a common SSL certficate. If there was a problem with this, we'd hear about it very quickly and in a very high volume of calls and support requests.
What can you do to help your customer?
- Ensure they are using the right link to your website
- Ask them to clear their temporary internet files
- Ask them to try a second web browser (if they are using Internet Explorer ask them to try Mozilla Firefox (Link) or Google Chrome (Link))
- The last step is to make sure their customer has the latest recognized certificates available from Microsoft. Ask them to open Windows Update (also known as Microsoft Update). They can do this by clicking the Start Button --> All Programs --> Look for Windows or Microsoft Update near the top. This will open a web browser, and after doing a custom search for updates, under optional updates, ask them if they see a "Root Certificate Update". Ask them to install this and see if that helps with the error.