Now that we've got you going with our Bill Notification Service, there are a few things you need to know about the billing process on your side for inHANCE Small Business (iSB).
First let's examine what our system is doing within your inHANCE database: When a customer enrolls in Bill Notifications by email, our system is going to toggle the EBill field from Off to Email Only. The EBill field can be found by viewing Customer Details > Extra Info. So as more and more customers enroll in Bill Notifications by email, more and more of those customers records will be changed in your inHANCE database.
Now when you go to print your bills you have to additionally pick up these EBill customers. To do that you would go through your Print Bill Billing Wizard and you'll notice on the last screen that it defaults to Paper Only for the Forms to Process option. Continue doing that as you normally would and your bills will start printing. You will remain on this screen and now you need to add one extra step. You'll need to change the Forms to Process option to Email Only and again click Finished. This will create the bill for those customers signed up for EBill but will not physically print the bills. So basically you need to loop back through the process and just make sure to do the same thing for Email Only customers as you do for Paper Only customers.
For most utilities it just means changing the Forms to Process drop down option and clicking Finished again. If you put your EBill customers in a different Book/Sequence then you will have to fully restart the Billing Wizard in order to catch those customers before changing the Forms to Process option to Email Only.
See the screenshots below for a reference to the screens, fields and options discussed here.